FYI: The Support Forum, The Community And You: The Essential Guide to Asking a Question

[Konrad]

The Support Forum, The Community, And You:
The Essential Guide to Asking a Question

Before you ask a question in our Problems and Errors section, we would like to ask that you make yourself familiar with the following methods of posting. In doing so you not only help us, but yourself, by making your question as clear as possible and providing all the necessary information.

Primarily, we ask that you use the respective Thread Prefix to denote the type of problem you are facing. Additionally, please attach a copy of your DXDiag to the post, this way we can be sure to have the most vital information about your system.

In the posts below you can find general help on the use of this support forum, explanations for each prefix as well as a brief tutorial on using the DxDiag feature.

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Classifying Your Problem: A Brief Guide to Using the Prefixes

The Support Forum makes use of four different prefixes to keep the threads organised. These prefixes are available during the creation of a new thread, to the left of your Thread Title Bar. The four prefixes are Xbox360, Server, Graphics and Crash. The usage scenarios are as follow: Xbox360: For problems relating to the Xbox 360. Server: For problems with game servers, primarily hosting. Graphics: For problems with graphic cards and drivers. Crash: For "Game keeps crashing" type scenarios.

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Posting Your System Specs: A Guide to DxDiag

Originally Posted by Fourth Survivor So, one of the main things that helps a person when identifying the source of the issue that you're having is your overall system specifications. To get a rundown of your computers specs all you have to do is run a little process called a DxDiag. Here is what you need to do to accomplish this: Hit the start button on your Taskbar and open Run. Simply type in dxdiag and hit OK. A program will open called DirectX Diagnostic Tool and will begin accumulating all of the data on your systems exact specifications. There should be a progress bar in the bottom right corner of the application. Wait until that's finished, and then click Save All Information... It will ask you where you want to save it. Just go ahead and slap it on your desktop. (You can delete it later) When posting the DxDiag you can either just attach the file in your post or you can copy and paste it into your post completely. Nevertheless, we should only need a portion of the DxDiag to assist in resolving the issue. The portion that we would need is shown below. Also, try and consolidate it within the code function, etc. [code]text here[/code] ------------------ System Information ------------------ Time of this report: 11/24/2008, 15:59:22 Machine name: ANGELINA Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158) Language: English (Regional Setting: English) System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: BIOS Date: 09/05/05 16:00:33 Ver: 08.00.09 Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs) Memory: 1024MB RAM Page File: 502MB used, 1959MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found DxDiag Version: 5.03.2600.2180 32bit Unicode ------------ DxDiag Notes ------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Sound Tab 5: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: RADEON 9250 Manufacturer: ATI Technologies Inc. Chip type: RADEON 9250 AGP (0x5960) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_5960&SUBSYS_2094148C&REV_01 Display Memory: 128.0 MB Current Mode: 1600 x 1200 (32 bit) (60Hz) Monitor: COMPAQ S900 Color Monitor Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6614 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 5/3/2006 10:51:00, 258048 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 5/3/2006 10:50:42, 1540608 bytes Device Identifier: {D7B71EE2-1A20-11CF-EA6E-9E00A0C2CB35} Vendor ID: 0x1002 Device ID: 0x5960 SubSys ID: 0x2094148C Revision ID: 0x0001 Revision ID: 0x0001 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBLineReplicate {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled DDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run ------------- Sound Devices ------------- Description: Realtek AC97 Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_812A1043&REV_02 Manufacturer ID: 65535 Product ID: 65535 Type: WDM Driver Name: ALCXWDM.SYS Driver Version: 5.10.0000.5510 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 2/26/2004 10:50:38, 611820 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Full Cap Flags: 0xF5F Min/Max Sample Rate: 100, 192000 Static/Strm HW Mix Bufs: 33, 31 Static/Strm HW 3D Bufs: 33, 31 HW Memory: 0 Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes I3DL2(tm) Listen/Src: Yes, Yes Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run Description: Modem #0 Line Playback (emulated) Default Sound Playback: No Default Voice Playback: No Hardware ID: Manufacturer ID: 1 Product ID: 81 Type: Emulated Driver Name: Driver Version: Driver Attributes: WHQL Logo'd: Date and Size: Other Files: Driver Provider: HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run Description: Modem #3 Line Playback (emulated) Default Sound Playback: No Default Voice Playback: No Hardware ID: Manufacturer ID: 1 Product ID: 81 Type: Emulated Driver Name: Driver Version: Driver Attributes: WHQL Logo'd: Date and Size: Other Files: Driver Provider: HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run Description: Modem #4 Line Playback (emulated) Default Sound Playback: No Default Voice Playback: No Hardware ID: Manufacturer ID: 1 Product ID: 81 Type: Emulated Driver Name: Driver Version: Driver Attributes: WHQL Logo'd: Date and Size: Other Files: Driver Provider: HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run Description: Modem #5 Line Playback (emulated) Default Sound Playback: No Default Voice Playback: No Hardware ID: Manufacturer ID: 1 Product ID: 81 Type: Emulated Driver Name: Driver Version: Driver Attributes: WHQL Logo'd: Date and Size: Other Files: Driver Provider: HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run