Game Crashes Every Twenty Minutes or So with Looping Sounds

Icy-Inferno · June 14th, 2009, 05:20 AM

First off, let me say that I've tried all of the suggested diagnostics at:
https://support.steampowered.com/kb_...hp?p_faqid=150 , which is where the error message tells me to go.

Here is the exact error message that pops up:
Internal Driver Error at Present. Need help resolving this issue

and I've also tried the suggestion that the guy gives about expanding paged pool memory via hexadecial.

If anyone can help, it would be SO appreciated. Even if you don't have a solution, anything will help at this point.

Here's my specs:

Code:

------------------
System Information
------------------
Time of this report: 6/14/2009, 00:04:43
       Machine name: YOUR-F80C413B2C
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: Inspiron 1501 
               BIOS: BIOS Version 2.6.1 
          Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60,  MMX,  3DNow (2 CPUs), ~2.0GHz
             Memory: 1918MB RAM
          Page File: 413MB used, 4226MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: ATI Radeon Xpress 1150 
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI Radeon Xpress Series (0x5975)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_5975&SUBSYS_01F51028&REV_00
   Display Memory: 256.0 MB
     Current Mode: 1280 x 800 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res: 
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6648 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 10/11/2006 23:44:10, 260608 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 10/11/2006 23:43:56, 1777152 bytes
Device Identifier: {D7B71EE2-1A35-11CF-606A-FF21A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x5975
        SubSys ID: 0x01F51028
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D 
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SigmaTel Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7690&SUBSYS_102801F5&REV_1022
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: sthda.sys
         Driver Version: 5.10.5515.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 5/10/2007 10:24:34, 1222840 bytes
            Other Files: 
        Driver Provider: SigmaTel
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 192000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: SigmaTel Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: sthda.sys
         Driver Version: 5.10.5515.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/10/2007 10:24:34, 1222840 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0

Iggy · June 14th, 2009, 01:45 PM

Did you take a look at this sticky thread also?

Frequently Encountered Errors - READ BEFORE POSTING!

Icy-Inferno · June 14th, 2009, 09:07 PM

Yeah, i tried all of his suggestions, but it's not helping.

The wierd thing is that I've had this on two different computers (both the same make and model) and its done the same thing both times.

However, I have noticed it crashes less now after I updated the BIOS. The framerate will plummet to 1 or 2 and sounds will loop for like 8 seconds, but it will only crash about half the time.

My framerate goes way down and sounds start looping whenever zombies swarm, or theres a medium amount going on. I really sucks because it's making the game unplayable really since the framerate is horrible and eventually it just kicks me off.

Also, I'm trying taking the settings ALL the way down, but it doesn't seem to be helping. In fact, it may be getting worse.

Iggy · June 14th, 2009, 10:09 PM

We seem to get quite a few people who are having problems running L4D on laptops. I don't know if any of them have been successful in getting the game to run satisfactorily.

You might try lowering your desktop resolution, since it looks like you have it set to 1280. Set it at 800x600 or so. Then go into the game and set those settings to low and see what happens.

The fact that your framerate drops during a zombie swarm tells me that your video card isn't capable of rendering all the entities on the screen without lagging.

Other than resetting your drivers or reloading the game, I don't have any other suggestions for you.

Sorry.

Icy-Inferno · June 15th, 2009, 03:50 AM

Well, its alright. Thanks for the suggestion with the resolution, I hadn't tried that yet.

But I guess I'm going to have to face facts and get a better video card.

Thanks for all your help though!

Game Crashes Every Twenty Minutes or So with Looping Sounds

Problems and Errors: Technical issues or difficulties running Left4Dead or Left4Dead2 on your computer or XBox.